Return & Refund Policy

At Le Reflet, we aim to provide a clear, fair, and transparent return process. This policy outlines the conditions, timelines, and responsibilities involved in returns, refunds, and replacements.

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RETURN ELIGIBILITY

Customers may request a return within 14 days of delivery.

To qualify for a return or refund, the following conditions must be met:

• The item must be unused, uninstalled, and in its original condition.
• All original packaging, accessories, and components must be included.
• The return request must be initiated within 14 days of the confirmed delivery date.
• Please inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, please contact us within 7 days so we can evaluate the issue and make it right.

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RETURN SHIPPING

• Return shipping costs are the responsibility of the customer, unless we shipped an incorrect, defective, or damaged item.
• We recommend using a tracked shipping method, as we cannot be responsible for lost or undelivered return parcels.

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REFUND PROCESS

Once the returned item is received and inspected:

• You will be notified by email regarding the status of your return.
• If approved, refunds are processed within 7 business days.
• Refunds are issued to the original payment method.
• Shipping fees (if any were paid) are non-refundable.

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EXCHANGES

We do not offer direct exchanges.
If you would like a different item, please return the original product for a refund and place a new order through our website.

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RESTOCKING FEE

No restocking fee applies to returns made within the 14-day return period.

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RETURN ADDRESS

All approved returns should be sent to:

Lupajantie 4 26, Helsinki, 00970 Finland

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CONTACT US

For any questions about returns or refunds, you may contact our support team:

Le Reflet is committed to providing a seamless and trustworthy shopping experience from the moment you order to the moment your home reflects something beautiful.

FOR MORE INFORMATION

Trade name: Le Reflet

Business ID  : 3157937-7

Phone number: +358 403642219

Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)

Business Mail: sales@lereflet.store

Physical address: Lupajantie 4 26, Helsinki, 00970 Finland