Shipping policy
Welcome to Le Reflet. We are committed to providing a transparent and reliable shopping experience for all our customers. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.
Order Cut-Off Time
Orders placed before 16:00 EET (Eastern European Time) are processed the same business day.
Orders placed after 16:00 EET will be processed on the next working day.
Handling Time
After order confirmation and payment verification, orders are prepared for shipment within 1–3 business days.
We take special care to inspect, pack, and dispatch each item securely during this time.
Transit Time
Transit time varies depending on your location and courier service but generally takes 5–6 business days after dispatch.
Total Estimated Delivery Time
The total estimated delivery time is based on your location and includes both handling and transit time.
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All destinations: 6–9 working days
Delivery times are estimates only and may vary due to factors such as customs processing, local courier delays, or public holidays.
Shipping Options
We offer standard shipping (free of charge) for all orders.
Expedited shipping options may be available depending on your location, and costs will be displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your shipment through our website or the courier’s official tracking page.
Shipping Locations
We deliver to all international destinations.
Your order may ship from one of our global fulfillment centers located in the UK, EU, US, or Asia, depending on stock availability and your delivery address.
Customs, Duties & Taxes
For international shipments, customers are responsible for any applicable customs duties, import taxes, or additional charges imposed by local authorities.
Le Reflet is not responsible for delays caused by customs clearance.
Shipping Delays
Although we strive to meet all estimated delivery times, delays can occur due to weather, customs, or carrier issues.
If such a delay happens, we will notify you promptly and provide an updated delivery estimate.
Lost or Stolen Packages
Once a package is confirmed as delivered by the courier, Le Reflet cannot be held liable for loss or theft.
Please ensure your delivery address is accurate and secure.
Address Changes
Address changes are only possible before the order has been shipped.
If you need to modify your address, please contact our support team immediately at sales@lereflet.store
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer service team:
📧 Email: sales@lereflet.store
By placing an order with Le Reflet, you agree to comply with the terms outlined in this Shipping Policy. Thank you for choosing Le Reflet. We appreciate your trust and look forward to delivering exceptional products to your doorstep.
FOR MORE INFORMATION
Trade name: Le Reflet
Phone number: +358 403642219
Support: 24/7
Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)
Business Mail: sales@lereflet.store
Physical address: Lupajantie 4 26, Helsinki, 00970 Finland