Shipping Policy
At Le Reflet, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains how and when orders are processed, shipped, and delivered.
Order Processing Time
- Orders placed before 16:00 EET (GMT+02:00) are processed the same business day.
- Orders placed after 16:00 EET (GMT+02:00) are processed the next working day.
- After payment confirmation, handling time is 1–3 business days (Monday to Friday).
Shipping Origin
All orders are shipped from our European warehouse in Finland.
Transit Time
Transit time depends on the destination and courier service:
Europe: 6–8 business days
Rest of World: 7–9 business days
These estimates begin after the order has been dispatched.
Total Estimated Delivery Time
Estimated Delivery Times
We offer free shipping worldwide. To ensure the best quality and price, we ship directly from our partner facilities in Asia and Europe. This allows us to cut out the middleman and pass the savings to you.
- Finland & European Union: 7 – 12 Business Days
- USA, UK, Canada, Australia: 8 – 15 Business Days
- Rest of the World: 10 – 20 Business Days
Note: These are estimated delivery times. In rare cases, customs inspections or weather delays may extend delivery by a few days.
Shipping Options
Standard Shipping (Free): Available for all orders.
Order Tracking
Once your order ships, you will receive an email with a tracking number.
You can track your order through our website or the courier’s tracking portal.
Customs, Duties & Taxes
- EU Customers: All VAT is included in the price. You will not be charged extra upon delivery.
- International Customers (Non-EU): You are responsible for any local customs duties or taxes that may apply in your country.
Shipping Delays
While we strive to meet all delivery estimates, delays may occur due to weather, customs, or courier issues.
If a delay occurs, we will inform you promptly.
Lost or Stolen Packages
Once an order is confirmed as delivered by the courier, Le Reflet cannot be held responsible for loss or theft.
Please ensure your delivery address is correct and secure.
Address Changes
If you need to update your address, please contact us at sales@lereflet.store before the order has been shipped.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer service team:
📧 Email: sales@lereflet.store
By placing an order with Le Reflet, you agree to comply with the terms outlined in this Shipping Policy. Thank you for choosing Le Reflet. We appreciate your trust and look forward to delivering exceptional products to your doorstep.
FOR MORE INFORMATION
Trade name: Le Reflet
Business ID : 3157937-7
Phone number: +358 403642219
Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)
Business Mail: sales@lereflet.store
Physical address: Lupajantie 4 26, Helsinki, 00970 Finland